welcome to feztoanywher.

Refund Policy

Booking Procedures & Payments:

  1. Confirmation:
    • Booking confirmed upon receipt of a 25% deposit.
    • Payment methods include Visa, MasterCard, PayPal, and bank transfer.
  2. Payment Schedule:
    • Roughly 25% initial deposit.
    • Remaining balance paid locally or onsite before the tour departure.
    • Different payment methods for private and shared desert tours.

Changes to Booking:

  1. Flexibility:
    • Attempts will be made to accommodate changes without additional charges.
    • Changes within 15 days of the trip may not be feasible.

Cancellation Policy:

  1. Cancellation Charges:
    • Private desert tours, day trips, and activities have different cancellation policies.
    • Refund of the full deposit for cancellations within a specified timeframe.
    • Shared desert tours have a separate cancellation policy.

Unforeseen Circumstances:

  1. Cancellation by the Company:
    • The right to cancel due to unforeseen circumstances without additional compensation.
    • Unforeseen circumstances include natural disasters, war, riots, etc.

Special Requests:

  1. Communication of Special Requirements:
    • Customers must provide important special requirements in writing before booking.
    • Failure to meet specific requests may be communicated before booking.

Child Policy:

  1. Age Limitations:
    • Children under 12 not allowed on shared desert tours and day trips.
    • Exceptions for half-day shared activities.
    • Warning about denial of service and no refunds if child age is hidden during booking.

Insurance:

  1. Customer Responsibility:
    • No provided insurance; customers must obtain appropriate travel insurance.
    • Encouragement for coverage in case of illness, cancellation, baggage loss, etc.

Company Responsibility:

  1. Liability:
    • Acceptance of liability for discrepancies in travel arrangements.
    • Limited compensation unless no fault on the company’s part or vendor partners.

Travel Documentation:

  1. Participant Responsibility:
    • Customers responsible for valid travel documents.
    • Passport must be valid for six months before entering the country.

Privacy & Confidentiality:

  1. Data Handling:
    • Assurance of security measures for private information.
    • Use of collected information for reservations and sharing with necessary partners.

Complaints:

  1. Resolution Process:
    • Immediate contact with driver/hotel/guide for issue resolution.
    • Contact information provided for direct communication with the company.

These terms and conditions cover a wide range of scenarios, providing clarity and protection for both the company and the customers. It’s important for customers to thoroughly read and understand these terms before booking.